Cancelling a subscription does not automatically create a full or partial refund for unused time in the current billing period.

Wispivas reviews refund requests, including duplicate or incorrect charges, a confirmed billing error, a paid service that was materially unavailable and could not be restored, or any refund required by applicable law. Wispivas decides eligibility and the approved amount. Paystack processes an approved refund to the supported original payment channel; bank and payment-network processing times may apply.

To request a review, contact Wispivas with the organization name, billing email, payment reference, payment date and reason. Do not send card numbers, PINs, passwords or one-time codes.

If a renewal payment fails, paid team features may pause. Existing clinical records are not deleted because of a billing failure. The billing owner may update the payment method or contact Wispivas support.

A cancelled organization may resubscribe later by selecting a current plan and completing a new secure checkout. Resubscription does not change clinical roles or restore access that was revoked for clinical, employment or security reasons.

Patient-facing app access is free: registration, information, consent, booking and recovery follow-up carry no software-access fee. Clinics may charge separately for clearly disclosed clinical services.

This policy covers WISPIVAS software subscriptions purchased by health facilities and provider organizations. Patient consultation or procedure fees are charged under the selected clinic’s own cancellation and refund terms. Wispivas subscription fees are separate from patient clinical-service fees.